Impact and Use of AI Tools in Teaching and Learning in Higher Education: A Case Study in Perspective to the New Education Policy of India

Abstract

The rise of artificial intelligence (AI) has the ability to completely change higher education around the world. In India, this change is very much in line with the goals set out in the National Education Policy (NEP) 2020. This review paper looks at how AI tools are used and how they affect teaching and learning in higher education institutions (HEIs), focusing on the NEP 2020. Focusing on digital integration, adaptive learning, and data-driven educational methods in the policy shows how important AI is in changing how we teach, test, manage, and get students involved. In this study, ideas from ten research papers and other studies that were mentioned in the main literature review are put together to look at the latest trends, innovations, and practices in integrating AI into Indian higher education institutions. This article talks about how AI tools like ChatGPT, personalized learning platforms, and clever tutoring systems are used to make teaching more effective and help students do better in school. In addition, the paper talks about how AI helps with NEP goals and inclusive education, such as bilingual education, flexible curricula, and teachers' ongoing professional development. A method based on qualitative content analysis was used, and the steps of the study are shown in a workflow. The results show how important it is to have a strong AI system, rules for using AI in an ethical way, and programs to help people learn new skills. However, problems like not knowing how to use technology, worries about data safety, resistance from teachers, and a lack of standard AI curriculums still exist. The paper also looks at future issues like AI governance, pedagogical fairness, and institutional readiness and includes relevant case studies. Finally, AI has a huge potential to change higher education in India if it is used in line with the goals of NEP 2020. To close the gaps and create long-lasting, moral, and welcoming AI-powered learning environments, policymakers, educators, and developers must work together.